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Frequently Asked Questions

What is CoupFlip?

CoupFlip is a marketplace for people to buy and sell deals from "daily deal" (also known as "group buying") sites such as Groupon and Living Social. On CoupFlip you can buy deals you missed, look for interesting deals in your area, or sell any deal you bought and won't use. The purchase is immediate - pick the deal, pay, download the voucher instantly and enjoy. Every voucher is guaranteed to be authentic and usable by the CoupFlip Deal Guarantee. For sellers we provide the opportunity to sell your unwanted deal immediately without the hassle of listing your voucher and praying someone comes along and decides they feel like buying it.

What are "daily deal" (or "group buying") sites?

Daily deal sites, such as Groupon and EverSave, provide a great, affordable way to discover what a city has to offer by selling heavily discounted deals (often 50% and up) for products and services in the area. The sites receive significant discounts by aggregating large groups of people and guaranteeing a certain volume of customers to the businesses offering the products and services. The deals offered usually require that a certain number of people purchase the deal before it is available for the buyers' use.

CoupFlip is not a daily deal site. Coupflip is a marketplace where you can buy and sell deals from other sites.

Does CoupFlip screen, or inspect its deals?

Yes, we do our best to ensure quality and insist all users adhere to our Terms of Service.

What if I need to report the content on a page?

Please click the "Contact us" link at the bottom of each page and let us know.

What if I have ideas for the website or would like another feature?

Please click the "Contact us" link at the bottom of each page and let us know.

If I need help, who should I contact?

Please check out the frequently asked questions on this page, and if you still need help, don't hesitate to contact us.



Buyer FAQs

When and how do I get my deal voucher(s)?

The deal vouchers will be available in electronic format (.pdf or image format) in your account as soon as your payment is processed. To access and print them, go to "My Account". If you don't have a program to view and print .pdf files, download Acrobat Reader here.

When can I use my voucher(s)?

Vouchers are available for use immediately after your purchase is confirmed. Vouchers are typically valid for several months to a year. However, deals do vary - each voucher has associated terms and conditions as noted in the deal page on the originating site. Make sure to read them carefully and understand them fully before purchasing the deal.

Can I buy a deal as a gift?

Yes, you can gift them unless otherwise noted in the terms and conditions on the originating site's deal page, vouchers are transferable and could be gifted as you wish. Please note that some businesses restrict the number of vouchers which can be used by the same person, so you might not be able to gift multiple vouchers from the same business to one individual (e.g. you might not be able to give your mom two massage vouchers for the same spa).

The voucher has a name on it. Can I still use it?

Yes. Unless otherwise noted in the terms and conditions on the originating site's deal page, vouchers are transferable and could be used by a person other than the one whose name appears on the voucher. CoupFlip terms and condition prohibit sellers from selling vouchers that are not transferable. If you see non-transferable vouchers posted on the site, please contact us.

How much does it cost for me to buy or sell on CoupFlip?

It is completely free to buy and sell vouchers on CoupFlip!

Is it safe to buy on CoupFlip?

Absolutely. We use PayPal Payments, one of the most trusted online payments services in the world, to process all payments. For your security, we don't collect or store credit card information, bank account or other financially identifying information; instead, we rely on PayPal to do so.

How do I pay for my order?

We use PayPal Payments, one of the most trusted online payments services in the world, to process all payments. During the checkout process you will be directed to the Paypal website to pay for your purchase using one of the forms of payments PayPal accepts. After you approve the payment, you'll be returned to the CoupFlip site for final confirmation of your purchase.

How do I know that the vouchers on CoupFlip are not fake and haven't been used?

CoupFlip guarantees the authenticity of all vouchers you purchase on the site. If you discover that the voucher you purchased is not genuine or has been used before, please contact us immediately. See the next FAQ as well as our terms of service for full more details about the CoupFlip Deal Guarantee.

What is the CoupFlip Deal Guarantee?

We want you to be satisfied with your purchase on CoupFlip.com. If you buy a deal on our site and within 25 days find out it was invalid or has already been used, we will refund your money. See the full guarantee information here.

I want a refund. What do I do?

If you found out that a voucher you purchased on CoupFlip is invalid we would be happy to assist you in resolving the issue or getting a refund if necessary. Please email us at support@CoupFlip.com explaining when and how you tried to use the voucher and the issue you've encountered. Please DO NOT use the PayPal Payments system to report the issue, as PayPal does not have the necessary information to handle your case. Doing so will only slow down your issue's resolution.

Can I buy on CoupFlip if I live outside the US?

Absolutely. As we use PayPal Payments to facilitate purchasing, you can buy on PayPal using any non-US credit card accepted by PayPal.



Seller FAQs

How do I sell deals on CoupFlip?

That's easy! Just click "Sell" at the top right of each page and follow the instructions. We'll ask you to list your deal and log in. Done!

How much does it cost to sell on CoupFlip?

Selling a deal on CoupFlip is free of charges! We make you an offer of what we think the deal is currently worth and you make the instant sale!

As a seller, how and when will I be paid?

As soon as you click the final ”Sell now” button on our final sell page you have completed your sale and CoupFlip has begun it's payment process. To ensure the voucher is valid CoupFlip undergoes a validation process that takes up to 25 days. Assuming the voucher is valid, CoupFlip will transfer money to your account in 25 days. We do this to ensure that CoupFlip is a fraud free marketplace.

How does CoupFlip set its offer price?

CoupFlip uses complex algorithms that factor in measures of marketplace demand, expiration dates, coupon types, and many other factors to provide as fair an offer as possible to sellers.

What is the "original deal URL" and how do I find it?

The original deal URL is the link to the original webpage advertising the deal on the daily deal site that originally offered a given deal. For example, on Groupon, you can log into your account and under the 'My Groupons' section find the original URL, in the same place you would go to download your vouchers. Just copy and paste this URL. Otherwise you can Google your deal using the deal title and the deal website name.

Can I sell on CoupFlip if I live outside the US?

Not yet. CoupFlip does not yet support cities outside the US. Someday we will. Stay tuned.



Consignment FAQs (in beta)

What is consignment?

Consignment is the process of listing your deal on CoupFlip, but not selling it immediately. You might do this if the instant price isn't high enough for you and you'd like to take the chance that you can get a higher price on the marketplace.

How much does it cost?

Consignment is free to list a deal. When your deal sells CoupFlip will take 20% of the final sale amount and send you the rest via a paypal transfer.

How long does it take to get paid on consignment?

Once a deal sells on consignment you you will receive a payment via Paypal within 25 days. We wait this period to help ensure deal quality.

Can I take my deal off CoupFlip once I list it for consignment?

Yes, you definitely can. Please email our support team at support@coupflip.com and wait for confirmation from CoupFlip support before using the deal.

How does consignment pricing work?

åDeals listed on consignment are priced just like every other deal. As they get close to expiration they get less valuable and less likely to be purchased. In order to help deals sell we lower the prices in the final few days before the promotional value expires. This helps sellers get deals sold and buyers get an extra good deal.



Contact us

Please contact us with questions, comments, or any support needs you might have at support@coupflip.com